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Return Sample Order

3 simple steps to solve your problem

Step 1

Request RMA
Request RMA

Please fill out the RMA form below and provide the required information. You will then receive your AAR number. If your ticket has been accepted you will receive an RMA number by email.

Please note that misspecifications will lead to a non processing without comment.

Step 2

Sending in the goods
Sending in the goods

You return the goods to CBO. You will receive the return address with your ticket number.

The RMA number must be placed outside the package (ideally on the side).

Please pay attention to the packing instructions.

Step 3

CBO processes your RMA
CBO processes your RMA

CBO will process your RMA within seven business days, depending on the service level.

CBO will then contact you and offer you a solution.

Once you have received a ticket number, you no longer need to contact CBO.